NGD888's Privacy Policy

NGD888 is an internationally licensed online gaming and lottery platform serving users in Bangladesh. This Privacy Policy (hereinafter "Policy") explains how NGD888 collects, stores, uses, and safeguards your personal information.

By using the NGD888 website or mobile app, you agree to this Privacy Policy. If you do not agree, please refrain from using our services.

This Policy applies to all NGD888 services — including data collected through the website, mobile app, live chat, and email communications.

NGD888 collects only the data that is strictly necessary. Collecting unnecessary personal information goes against our policy. The types of data we collect:

• Identity Information: Full name, date of birth, nationality, national ID number or passport number.
• Contact Information: Email address, mobile number, residential address.
• Financial Information: Mobile banking number (bKash/Nagad/Rocket), bank account details, and transaction history.
• Gaming Data: Betting amounts, win/loss history, preferred games, and session duration.
• Technical Information: IP address, device type and operating system, browser information, login time and location.
• Communication Records: Records of support chats, emails, and phone calls (with consent).

NGD888 uses collected data solely for the specific purposes outlined below. The legal basis and relevant data types are indicated for each purpose:

• Account Management: To verify registration and login, and to ensure account security.
• KYC & Age Verification: To meet legal requirements and ensure the protection of minors.
• Payment Processing: To process deposits and withdrawals and to prevent fraud.
• Customer Support: To resolve issues, answer questions, and provide customer support.
• Responsible Gaming: To detect unusual gaming patterns and provide timely support to users.
• Legal Compliance: To fulfill obligations to regulatory authorities and comply with AML policies.
• Service Improvement: To analyze user experience and improve NGD888's games and services.
• Marketing Communications: With your consent, to inform you of relevant offers and promotions (you may opt out at any time).

If your information needs to be used for any purpose beyond those stated above, you will be notified and your consent will be obtained beforehand.

NGD888 does not sell your personal information or share it without your consent. However, data may be shared with third parties in the following limited circumstances:

• Payment Processors: To process transactions with bKash, Nagad, Rocket, and our banking partners.
• Identity Verification Service: Trusted third-party partners assist with completing the KYC process.
• Technology Infrastructure: With cloud hosting and cybersecurity providers (under secured contractual agreements).
• Legal Authorities: To relevant authorities when required by court order or legal obligation.
• Regulatory Authority: When required for audits or investigations by the licensing authority.

The NGD888 website uses cookies to enhance your experience and maintain site functionality. Cookies are small data files stored in your browser.

• Essential Cookies: Login sessions and security tokens are essential for the site to function and cannot be disabled.
• Functionality Cookies: Remembers your preferences (language, theme). Can be disabled.
• Analytics Cookies: To understand how many visitors visit each page and for how long. You may opt out at any time.
• Marketing Cookies: Active only with your consent and can be disabled at any time.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause certain parts of the site to function incorrectly.

NGD888 employs industry-leading technical and administrative measures to keep your data secure:

• 256-bit SSL/TLS Encryption: Every connection to the website and app is encrypted.
• AES-256 Data Encryption: Sensitive data stored in the database is kept in encrypted form.
• Two-Factor Authentication (2FA): An added layer of security to keep your account protected.
• Firewall & DDoS Protection: Server-level protection against cyber attacks.
• Regular Security Audits: A dedicated team of third-party experts conducts regular system audits.
• Staff Training: All staff receive regular training on data protection.
• Incident Response Plan: An incident response plan is in place to act swiftly in the event of a data breach.

Please note that 100% security on the internet cannot be guaranteed. Keep your password confidential and report any suspicious activity to us immediately.

NGD888 does not retain your data beyond what is necessary. A specific retention period is defined for each category of data:

• Active Account: All necessary data is retained for as long as your account remains active.
• Closed Accounts: After account closure, data is retained for up to 5–7 years in accordance with legal requirements.
• Financial Transactions: Retained for a minimum of 5 years in compliance with Anti-Money Laundering (AML) regulations.
• KYC Documents: Retained for up to 7 years in accordance with regulatory requirements.
• Log Files & Technical Data: Automatically deleted after a maximum of 90 days.
• Marketing Communication Records: Up to 3 years after opt-out (for complaint resolution purposes).

Once the retention period expires, data is securely deleted or anonymized.

As an NGD888 user, you have the following rights over your personal data:

To exercise these rights privacy@ngd888.betto send us an email. We will respond to your request within 30 days.

NGD888 strictly does not provide services to anyone under the age of 18. We do not collect personal information from minors.

• Age verification is mandatory at the time of registration.
• Proof of age may be requested as part of KYC for suspected accounts.
• If a user is found to be under 18, their account will be immediately closed and their data deleted.
• When a parent or guardian reports concern about a minor's account privacy@ngd888.betto get in touch.

NGD888's servers and technical infrastructure may be located in multiple countries, which means your data may be transferred outside Bangladesh. In such cases, we ensure that:

• Adequate data protection measures are in place in the destination country or server.
• Strict data processing agreements are signed with all third parties.
• European Standard Contractual Clauses or equivalent protections apply.

NGD888 may update this Privacy Policy from time to time. For significant changes:

• A notice will be sent to your registered email before any changes take effect.
• The "Last Updated" date at the top of the page will be revised accordingly.
• Continued use of the service after a new policy takes effect will be considered acceptance of the updated terms.
• If you do not agree to the changes, you may request to close your account.

Previous versions of this policy are available upon request via email.

For any questions, requests, or complaints regarding this Privacy Policy, please contact our Data Protection Team:

• Email: privacy@ngd888.bet
• General Support: support@ngd888.bet
• Response Time: Maximum 30 calendar days (typically within 7 business days)

NGD888 is committed to respecting your privacy and maintaining a transparent, trustworthy relationship with you.